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One of the realities of the pandemic is how difficult it has become for consumers to walk into brick and mortar outlets and make purchases to meet their requirements. Instead, they are relying on online means of purchasing products in ever-growing numbers. It’s...
Customers are interacting with companies and brands across an ever-increasing array of channels and means. All these interactions generate valuable, independent data-points that reveal a bit more about the customer to the company. With the amount of data at the...
eCommerce has been witnessing tremendous growth in the last couple of years and COVID has sharply accelerated the adoption rate. Conditions being what they are, organizations big and small have now ventured into the eCommerce space to provide easy and quick access to...
It’s easy to think of the search box as an employee. At many online retailers, it services millions of customers a month. But along with direct customer interactions, the search box increasingly serves as a resource to customer service personnel. So, how much...
eCommerce has been witnessing tremendous growth in the last couple of years and COVID has sharply accelerated the adoption rate. Conditions being what they are, organizations big and small have now ventured into the eCommerce space to provide easy and quick access to...
