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IBM Sterling Order Management System (OMS)

Powerful and customizable, IBM Sterling delivers unmatched OMS functionality for established and scaling companies.

IBM Sterling Order Management System (OMS) — your supply chain secret weapon

Deliver the perfect order every time with frictionless omnichannel fulfillment.

Are you caught in a tangled web of products, suppliers, hubs, channels, and orders? Then you need a truly robust OMS.

For companies focused on growth, the choice is clear: Sterling OMS is tested and proven for any sized business. Sterling provides total inventory visibility and control, from the moment a customer clicks “order” until the delivery is complete.

With Sterling OMS, you’ll have trust in your fulfillment and stock. And with Pivotree, you’ll gain complete confidence in your investment.

As a strategic IBM partner, we know Sterling inside and out. We can help you make the most of your investment, while avoiding potential risks along the way.

What are the benefits of the
IBM Sterling OMS?

Keep customer promises with flawless order fulfillment execution across every channel.

Maximize inventory productivity

Meet peak period demand and avoid over-promising, losing sales, or incurring unexpected charges

Leverage omnichannel capabilities

Empower customers to engage when, where, and how they want—with capabilities such as curbside pickup, BOPIS, SFS, clienteling, drop shipping, and endless aisle.

Improve operational margin

Reduce safety and dead stock with a focus on carrying costs. Automate processes, increase inventory turns, and minimize shipping expenses with ship-to-store options.

Tap into the IBM Sterling ecosystem

Sterling solutions provide the end-to-end visibility, real-time insights, and recommended actions you need to achieve a frictionless supply chain. Pivotree can help guide which solutions may be right for you.

An OMS designed for frictionless commerce

Fully ownable

An easy-to-use UX frees you from relying on IT. Leverage configurable features and business rules that work best for your internal processes and customer expectations.

Real-time inventory management

Easily appropriate stock for demand and manage inventory turns. Utilize AI-powered insights to scale your operations and maximize profitability.


Flexible, scalable deployment options

Choose the option that’s right for you: OMS for on-premises, OMS on SaaS, or OMS on hybrid cloud. Want to migrate? Pivotree makes the process seamless.

Why choose Pivotree for your Sterling OMS implementation

A powerhouse IBM platform, expertly delivered by a partner you can trust.

Pivotree brings a longstanding relationship with IBM as a trusted implementor, with an unmatched portfolio of successful projects globally. Our proven methodology draws from deep OMS expertise and over 250 years of combined experience.

With Pivotree, you’ll avoid any potential pitfalls that come with deploying the most robust OMS on the market. We provide the insight, support, and services you need to navigate your implementation and get a fast time to value.

Trusted IBM partner with 100+ projects of OMS efficiencies and visibility.

Established global expertise and the most Sterling OMS projects delivered worldwide—ensuring you have the right-sized team for your implementation.

Full support whether hosting on-premises, hybrid, or cloud—plus professional services for a seamless migration.

Trusted advisors and Sterling platform experts for your end-to-end needs—from discovery, implementation, go-live readiness, and ongoing managed services.

Ready to talk to one of our OMS specialists?