Managed Data Services
Comprehensive Support for Product Information (PIM) and Master Data Management (MDM)
✓ 200+ PIM/MDM experts
✓ 100’s of implementationsÂ
✓ 24/7/365 peace of mind
✓ 4 world-class PIM/MDM partners
Outsource data management services to the experts.
Extend your team with always-on support.
Whether you’ve just finished implementing a PIM/MDM, or have been leveraging your current data management system for years, you can count on Pivotree expertise and insight to optimize this business-critical system and ensure you’re operating at peak performance.
Increased Uptime & System Availability
Our 24/7/365 service means your PIM/MDM system is always available, issues are addressed quickly and potential downtime is minimized.
System Monitoring & Security
Active monitoring lets us proactively identify and address potential issues before they become problems. Strict security protocols are always in place.
World-Class Expertise & Training
Global experience and expertise enable us to optimize your PIM/MDM system’s configuration as well as develop customized user training to meet your staff’s unique needs.
Reduced Operational Costs
With outsourced PIM/MDM system support and maintenance, you can reduce your IT operational costs and the need to hire and support full time specialists.
The benefits of Pivotree managed data services
MDM/PIM Experts
We support retailers, manufacturers and distributors of all sizes and multiple industries with extensive experience in PIM/MDM system design, configuration, and deployment, as well as ongoing support and maintenance.
of Implementations
Who better to train your team than the people who have implemented hundreds of PIM and MDM solutions. We will work with you to develop and deliver a comprehensive training program to meet the specific needs of your business and end-users.
Dedicated Service
To maximize the value from your data solutions over time, having one single provider that can deliver expertise to your business when you need it is vital. From software patches on demand to help planning and implementing a system upgrade, we’re there for you.
World-Class Partners
We implement, support and service the world’s leading PIM/MDM platforms across all domains. Informatica, Precisely EnterWorks, Stibo Systems and Syndigo are outstanding partners and recognized providers of exceptional technology solutions in data management.
A Cohesive Suite of End-to-End Services
From hosting, to daily monitoring and maintenance, to in depth services for your specific application, there are multiple options that will help scale and support your development and data management teams.
Choose one, two or all three services depending on your unique requirements.
General Managed Services/Hosting (GMS)
- Cloud infrastructure (AWS, Azure)
- OS patching
- Architecture cost optimization
- Infrastructure monitoring
- VM/Instance level backup & restore
- 24×7 Support
Application Managed Services
We’ll ensure your MDM application is always available and that it stays up-to-date with any and all identified patching and upgrade requirements. We also monitor 3rd-party services. When issues or errors arise, our support team will troubleshoot, find and resolve the root cause.
- MDM Application
- Configuration
- Application restart
- Updates
- Logs
- Root cause analysis
- Performance optimization
- Patching/upgrades
- Scheduled activities
- Monitoring 3rd party services
Functional Application Support (FAS)
We provide end-users with technical support for issues related to functionality. This may include resolving user-reported errors, answering user inquiries, and providing training to help users maximize the application’s functions.
- Deployment support
- Data model adjustment
- Existing Workflow adjustment
- Attribute definition adjustment
- Application users’ permission management
- Data & business validation rule adjustment
- Import & export template management
- Code Set (LOV) maintenance
- Scheduled activities management
- Vendor and supplier portal support
Related Resources
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