Gain Control
Over Commerce Complexity
Monitor, analyze, and manage dynamic commerce and supply chain operations with Pivotree Control Tower
Solve Today’s Business Challenges with Data-Driven Insights
%
73% of consumers shop through multiple channels
%
SaaS adoption has increased by 32% since 2021
Most eCommerce ecosystems have more than 11 applications
%
90% of retailers agree a seamless omnichannel experience is key
%
51% of retailers want to see real-time insights
Sources:
32% Saas adoption: https://productiv.com/state-of-saas-trends/
51% of retailers: https://www.rsrresearch.com/research/the-ebook-digital-transformation-in-retail
11+: based on Pivotree experience with retailers
73% and 90% https://hbr.org/2017/01/a-study-of-46000-shoppers-shows-that-omnichannel-retailing-works
Enter Pivotree Control Tower, a SaaS-based solution that provides real-time visibility, monitoring, and control over commerce and supply chain operations, processes, and data.
- Take decisive action with real-time visibility of supply chain operations
- Gain operational and technical insights at macro and micro levels
- Achieve greater efficiencies through minimized errors, reduced time to troubleshooting
- See orders, fulfillment, returns, exceptions and errors, locations, and sales at-a-glance
Use Control Tower to monitor the health of your business, improve supply chain performance, manage costs and risk, and drive increased customer satisfaction.
Integrated views of commerce, supply chain, and fulfillment powered by your KPIs and metrics
Delivered in real-time through user-friendly dashboards and graphical displays
Designed by and for commerce, data, and supply chain experts
Control the complexity of commerce with strategic insights into your BOPIS/Click & Collect, Marketplace, Warehouse and Order Management operations
Real-Time, End-to-End Visibility
With a centralized view of data and processes in real time you can monitor operations, track key performance indicators (KPIs), and respond quickly to emerging issues. Monitor the movement of goods, track inventory levels, see the status of orders in transit.
Integrated and Connected
Provides a holistic view of relevant information for better decision-making. Control Tower integrates data from multiple sources, including your eCommerce platform, your order management system, and warehouse management system.
Proactive Alerts
Control Tower highlights exceptions from expected norms and can alert you so you can address issues quickly.
Enhanced Collaboration
Control Tower connects to tools your teams already use such as JIRA, ServiceNow, Slack, Email, and Teams. Control Tower enables proactive alerts and facilitates collaboration among your people to enhance communication and coordination and make decisions quickly.
Cost and Risk Control
Track KPIs, identify bottlenecks, and optimize resource allocation so you can enhance efficiency, control costs and reduce risk. A comprehensive and real-time view of operations allows you to make informed decisions, streamline processes, and improve performance.
From store managers to C-suite executives, everyone can use Control Tower to collaborate and communicate more effectively.
Improve consumer experience.
See the orders coming in.
Understand if you’re meeting fulfillment SLAs.
Control costs.
Monitor and manage trends.
Determine where you need to focus your efforts for improved results.
Check exceptions, errors, and returns.
Find and minimize errors.
Diagnose underlying data problems.
Gain greater operational efficiencies.
Identify process gaps and issues.
Troubleshoot and resolve negative customer experiences.
Gain strategic insights and business metrics for key commerce, data,
and supply chain processes
Control Tower offers a way for you to take control over the complexity of commerce. It provides the performance insights you need to make quick decisions and take action.
The orders dashboard allows you to monitor the health of your online business and identify gaps that need to be addressed.
Returns management is key to business success. Use this dashboard to understand what is being returned and why, so you can take preventative steps.
The BOPIS (buy online, pickup in store) dashboard allows you to assess that your click and collect operation is running smoothly, both across your organization and at specific stores. Use this dashboard to meet SLAs more effectively and gain insights on where and when you may need to add more staff and extend your hours.
