How to Be Digitally Agile in a Post-COVID World

While the world may look radically different in the wake of the COVID-19 outbreak, many of the commerce disruptions were already expected, just not on such a rapid timeline. The next few years were predicted to bring a shift toward more online buying, but that shift happened virtually overnight, spurred on by a global pandemic.

BOPIS + Curbside Pickup Infographic: Short-Term and Long-Term Considerations

COVID-19 has resulted in a seismic shift in the commerce world. It is something we never expected and has caught many online retailers off-guard, bringing the operations of brick-and-mortar stores to a temporary (but challenging) grinding halt. Consumers are adapting their shopping habits back to an intrinsically human mentality of ‘hunting and gathering’ – with

SAP Commerce ERP Integration: Pros and Cons of 4 Techniques

SAP Commerce is a leading omnichannel commerce platform because of its best-in-class features as well as its ability to integrate into the extensive SAP ecosystem. When it comes to integration techniques, however, when and how you enter that ecosystem can really impact your options. Are you a legacy ERP customer? Completely new to SAP? Adding SAP Commerce onto your implementation? It’s not a one-size-fits-all approach, and there are several strategies to consider depending on your situation. Working with an SI who can help guide you through this decision process for your unique situation is key to succeed.

Adapting to the New Reality Series – An Interview with Greg Wong

The world is changing every day, and since there is no playbook or proven strategy on how to navigate the new reality, we believe that sharing knowledge and experiences is key to help each other move forward and manage the unforeseen disruptions that were thrown our way. We are starting the ‘Adapting to the New

How to Rally Stakeholders Around Your Digital Initiative

When it comes to moving the needle on your digital transformation, securing support from champions and participants across your organization is a crucial step. A recent Pivotree customer survey found that there are several roles driving digital strategy initiatives, including the CEO, CIO, Digital Team, IT, and Marketing. To my surprise, they all seemed to hold equal

3-Step Guide to Creating a Digital Channel Expansion Roadmap

Is your organization feeling the pressure to embrace digital expansion? If so, you’re not alone. A recent survey of Pivotree customers reveals that 78% of respondents consider Digital Channel Expansion to be their primary growth strategy for the next 3 to 5 years. The challenge is that as your channels expand, the amount and complexity

3 Reasons Why Support is Crucial for Omnichannel Commerce Success

“Our new site is built on a best-in-class platform” “We’ve designed the perfect customer journey” “It’s next-generation Omnichannel” and “We’re moving to the cloud”. Sounds like everything you’d hear from the leaders of the next big Omnichannel Commerce giant, right? What about “We’ve hired an SI (System Integrator) with a well-staffed and experienced support team

B2B Marketplace: Why you need one, and 7 steps to get there

A B2B marketplace lets you sell more without having to own the inventory. The June 2018 release of Gartner’s Magic Quadrant for Digital Commerce listed five strategic assumptions. Number two was interesting: “By 2020, more than 50% of online sellers will either list their products on marketplaces or sell third-party products on their core commerce sites.”

Ship from Store Change Management: 15 questions you’ll need to answer

Where will shipping materials be stored? Who will train store associates on how to package fragile items so they don’t get damaged? These are just some of the change management considerations for Ship from Store. A retailer’s greatest liability is their inventory. It represents a huge capital investment. One on which the return must be