Your hard work paid off. You gained your customer’s trust. Helped them find the right products. And created a buying experience that sealed the deal. Now it’s time to nail the finish. This article shares advice on the 4th phase of the frictionless commerce customer journey. Not every “Get” approach will apply to you. But
Show special attention on special occasions As one of the first major shopping occasions of the year, Valentine’s Day presented a significant opportunity for eCommerce companies to attract online shoppers. This year, shoppers’ sales were expected to reach $23.9 billion leading up to the celebration of love, up from $21.8 billion in 2021. Given the
Ultra Commerce, provider of a global commerce platform with deployment accelerators, and Bridge Solutions Group, a consulting firm that specializes in intelligent fulfillment solutions have announced a global partnership. Bridge Solutions Group and Ultra Commerce will work together to provide end-to-end commerce and distribution solutions for retailers, brands, and B2B organizations. “This partnership with Ultra
A B2B marketplace lets you sell more without having to own the inventory. The June 2018 release of Gartner’s Magic Quadrant for Digital Commerce listed five strategic assumptions. Number two was interesting: “By 2020, more than 50% of online sellers will either list their products on marketplaces or sell third-party products on their core commerce sites.”
Where will shipping materials be stored? Who will train store associates on how to package fragile items so they don’t get damaged? These are just some of the change management considerations for Ship from Store. A retailer’s greatest liability is their inventory. It represents a huge capital investment. One on which the return must be
When she gets to the store to pick up her online order, will the pickup experience inspire additional purchases? 57% of online shoppers said they had picked up an online order in a store in the last year according to results of a study published in August 2017. And in-store pickup is a great way
If she can’t return her online purchase in-store, she may not buy it at all. The retail race for digital supremacy is on. While so many have filed for bankruptcy protection, or closed stores, the trend is clear. Retailers who invested in tech early are doing well. Those who didn’t have struggled to keep their
The new Retail CX is a Shared Experience: a blend of the customer’s Retail and Brand experience. In today’s market, Retailers must provide a superior Customer Experience to survive. They continue to fight to attract and keep more customers by making them feel special. Armed with data analytics, marketing insights, and artificial intelligence tools, retailers
For the third year in a row, Forbes has named Bridge Solutions Group as one of the Best Management Consulting Companies for IT-Implementations. We’d like to extend an enormous thank you to all our customers who completed the survey. We are honored yet again!
Business Challenge Jenkins is a popular open source Continuous Integration (CI) and Continuous Delivery (CD) solution. A customer was using Jenkins to manage their front-end eCommerce development, but was not using it to manage their IBM Order Management (OMS) development projects, instead they were using Rational Team Concert (RTC) as their code repository. As a