When she gets to the store to pick up her online order, will the pickup experience inspire additional purchases? 57% of online shoppers said they had picked up an online order in a store in the last year according to results of a study published in August 2017. And in-store pickup is a great way
If she can’t return her online purchase in-store, she may not buy it at all. The retail race for digital supremacy is on. While so many have filed for bankruptcy protection, or closed stores, the trend is clear. Retailers who invested in tech early are doing well. Those who didn’t have struggled to keep their
The overarching goal of the true omnichannel commerce experience has been to improve customer experience as a whole. The more consistent the customer journey across every touchpoint from initial marketing to purchase, the better the customer experience should be, and the more likely it is to lead to brand loyalty (in the best case scenario).
With a host of events around the corner, we thought it was time to update last year’s list with the freshest information on the best eCommerce events for B2B and B2C you could be a part of this year (or for some, meet us at!). B2C eCommerce Events (or skip to B2B events) Shoptalk March
Whether you’re a retailer, distributor or brand, how well you deliver orders matters. So here are 8 predictions for 2018 that will impact your Delivery Customer Experience (DeliveryCX):
A dedicated Order Management platform provides flexible order orchestration capabilities so you can adjust quickly to market changes. W hile every brand and company has its unique challenges, our experience in the sale and implementation of packaged Order Management applications has revealed a common set of problems faced by customers. These problems add time to
An Order Management system is like the cockpit of an aircraft. It provides a single view of data from multiple systems, only instead of flight systems it’s fulfillment systems. Let’s use an airplane analogy. There are many systems on a plane: Flight controls, hydraulics, fuel, oxygen, navigation, communication systems, etc. They’re all critical to the
Grocery look out! Whole Foods Market will add over 430 stores to Amazon’s already superior fulfillment network. It will also provide Amazon with access to more grocery purchase history data than ever before. And you know they’ll use it well. So, what’s in it for Whole Foods?
The heart of any omni-channel strategy is order management. But, implementing an omni-channel strategy designed to meet the customer’s expectations while making money can be a challenge. The customer continues to demand more for less…
Success starts with the right tools to enable your business to grow and thrive. Your eCommerce platform lets you take orders online. An Enterprise Resource Planning (ERP) system helps you manage inventory. Your Warehouse Management System (WMS) lets you…