How can ‘Buy Online Pickup In-Store’ be profitable? John Lewis just announced a £2 fee for Buy Online Pickup In-Store (BOPIS) orders under £30. And the retail industry is buzzing with opinions. Is this the best (or an inevitable) method for ensuring the profitability of BOPIS? And the John Lewis approach is not typical. They’re
When making a time sensitive purchase customers don’t you want to know the cost of delivery before checkout? Consumers are more demanding and educated than ever. At the IBM Amplify event this week, a good 80% of the attendees were looking for analytics and marketing solutions. Retail attendees understand they need to know their customers extremely
Whether an online order is fulfilled from a distribution center or store, customers expect a seamless experience. Customers expect a seamless experience. Retailers fail to meet that challenge. In fact, JDA’s research (completed by PwC) indicates the challenge CEOs said would be most likely to impact them to a great extent (35 percent) was failing
Attending the JDA Forum event, I heard an unusual comment. The planning and allocation attendees made the comment that omni-channel does not impact their role. The concept of planning and allocating inventory has become more dynamic and difficult.
On October 28th Bridge Solutions Group sponsored the NYC Omni-channel Retail Meetup. There was a good turnout: several software vendors, a couple of consulting companies, a financial analyst, and of course, retailers. There was some good food and drinks along with some great conversation. A manager from a leading management consult company shared an omni-channel
It’s Friday. Date night. But it’s been a crazy week. Time to shop? This week? No Way! But she still wants to look and feel her best. And you know, nothing inspires confidence like a new outfit. Perhaps she could visit a store quickly on her way home. Can she shop online and see which
Are you interested in omni-channel? Best practices and strategies? This group is for all people working in retail: Marketing, Distribution, Business Intelligence, Merchandising, Mobility, and more. Meet and talk with like-minded professionals in a fun social setting, hear from thought leaders in the industry, and join us in exploring the future of omni-channel. Future events to
An IBM study of more than 30,000 global consumers found the five most important omni-channel capabilities to consumers are, in order: Price consistency across shopping channels Ability to ship out of stock items in the store directly to their home Option to track the status of an order Consistent product assortment across channels Ability to
With all the big-name retailers now offering some version of: If you’re not, you’re going to be left behind as consumers become increasingly less tolerant of disconnected retail channels. Now we’re seeing companies like Restoration Hardware turning stores into product showrooms (a place where customers can explore physical products while shopping their vast online catalogs),