Adapting to the New Reality Series – An Interview with Raj Atwal

We are continuing our ‘Adapting to the New Reality’ series where we’re asking leaders from various organizations to shine a light on how organizations can possibly navigate today’s new reality.  Today I have with me, Raj Atwal our SVP of Sales.  He will be answering a number of questions and hopefully help us, by providing

Adapting to the New Reality Series – An Interview with Greg Wong

The world is changing every day, and since there is no playbook or proven strategy on how to navigate the new reality, we believe that sharing knowledge and experiences is key to help each other move forward and manage the unforeseen disruptions that were thrown our way. We are starting the ‘Adapting to the New

How to Personalize the Customer Experience the Right Way

A recent Pivotree customer survey shows that Personalization (78%) is a top three tactic for digital transformation initiatives, along with Understanding Your Customers (78%) and Having a Strong Data Management Strategy (50%). It’s a worthy strategy. A study by a third-party research firm found that “77% of consumers have chosen, recommended, or paid more for a brand that provides

Endeca vs Coveo – Get the Facts on Migrating for AI and ML Capabilities

When it comes to making online stores easy to navigate, intuitive product search is an essential tool in a merchant’s toolbox. Endeca, or Oracle Commerce Guided Search, was a leader in this area; however, the platform’s lack of certain capabilities has led companies to consider a replacement.

What Ecommerce Companies Need to Know About Apple’s SSL Certificate Change

At the 49th Certification Authority Browser Forum (CA/Browser) meeting, Apple announced that websites with SSL/TLS certificates valid for longer than 398 days, or roughly 13 months, will not be trusted by its Safari browser. This policy will be enforced on certifications issued on or after September 1, 2020, and signifies a shift by Apple to

How to Rally Stakeholders Around Your Digital Initiative

When it comes to moving the needle on your digital transformation, securing support from champions and participants across your organization is a crucial step. A recent Pivotree customer survey found that there are several roles driving digital strategy initiatives, including the CEO, CIO, Digital Team, IT, and Marketing. To my surprise, they all seemed to hold equal

3-Step Guide to Creating a Digital Channel Expansion Roadmap

Is your organization feeling the pressure to embrace digital expansion? If so, you’re not alone. A recent survey of Pivotree customers reveals that 78% of respondents consider Digital Channel Expansion to be their primary growth strategy for the next 3 to 5 years. The challenge is that as your channels expand, the amount and complexity

Commerce and Customer Experience Events for B2B and B2C in 2020

Whether you’re looking to network, find new solutions to grow your business, or get inspired by experts and innovators, attending the right conference can be just what your business needs to develop and deliver on its vision. To help you plan out your calendar in 2020, we’re breaking down the year’s hottest events, both for

Black Friday 2019 Predictions – Plus Five Tips to Help You Prepare

Black Friday is right around the corner. As families and friends plan out their turkey day festivities, savvy shoppers are also cooking up game plans for scoring the best deals. These plans, however, are changing as consumer preferences and behaviors evolve. Take a surprising statistic that emerged from last year’s Black Friday. According to an

Infographic: 4 Steps to Strategically Replatform your CPQ Tool

Are you re-platforming your CPQ tool? We’ve been there. The Salesforce Lightning update would no longer support Oracle BMX, so we made a strategic re-platforming decision. This month, we held a webinar to explain how we decided to re-platform our CPQ software. Here is an infographic following the same story. We’re sharing it in the