In-Store Pickup Change Management: 35 questions to get you started
When she gets to the store to pick up her online order, will the pickup experience inspire additional purchases? 57% of online shoppers said they had picked up an online order in a store in the last year according to results of a study published in August 2017....
Buy Online Return In-Store: 15 Change Management Questions to Consider
If she can’t return her online purchase in-store, she may not buy it at all. The retail race for digital supremacy is on. While so many have filed for bankruptcy protection, or closed stores, the trend is clear. Retailers who invested in tech early are doing...
From Hybris CEC to SAP C/4HANA: What Does That Mean?
SAP just announced their next-generation front office suite, SAP C/4HANA. If you’re interested in learning more about these changes, we encourage you to reach out and contact us. For now, I’d like to take the opportunity to give some insight into this compelling event...