Thank you to Forbes for naming us one of America’s Best Management Consulting Firms: IT-Implementation. We were proud to be listed among some of the best names in the industry. The list, in order, included: For details, see (we’re listed on page 3): http://www.forbes.com/sites/kathryndill/2016/04/20/americas-best-management-consulting-firms/
Are your store associates ready to maximize the value of a Buy Online Pickup In-Store customer? At Bridge Solutions Group, we’ve noticed a distinct change of late. No longer are our clients asking us why they should become “Omni-Channel”, the conversation is now invariably about how they should transition to an Omni-Channel model and
Exploring new supply chain solutions in 2016? Here is a list of conferences and trade shows to get you started.
Are you building a business case for omni-channel fulfillment? Here are some metrics that can help you. ONE72% of customers would purchase an out-of-stock item if an associate could locate the item and find a way to get it to them. Source: Third-party research firm TWO61% of consumers will take advantage of in-store pickup of
A Robot in one of Lowe’s Orchard Supply stores. Source: YouTube/Orchard Supply Hardware In 1946, Ford Motor Company was using automation in the form of robots. Specifically to perform single tasks such as stamping out fenders. But, robots have come a long way! Microchips are more sophisticated. Robots today can complete almost any task. Machines
Retailers continue to chase Amazon. The latest craze? They’re scrambling to match Amazon’s same-day delivery offer. Recently, Macy’s announced that they are expanding same-day delivery to 9 new markets for a total of 17 markets. Amazon is offering the service in 14 markets. Macy’s charges customers an additional flat rate of $5. Whereas Amazon offers
How can ‘Buy Online Pickup In-Store’ be profitable? John Lewis just announced a £2 fee for Buy Online Pickup In-Store (BOPIS) orders under £30. And the retail industry is buzzing with opinions. Is this the best (or an inevitable) method for ensuring the profitability of BOPIS? And the John Lewis approach is not typical. They’re
When making a time sensitive purchase customers don’t you want to know the cost of delivery before checkout? Consumers are more demanding and educated than ever. At the IBM Amplify event this week, a good 80% of the attendees were looking for analytics and marketing solutions. Retail attendees understand they need to know their customers extremely
Whether an online order is fulfilled from a distribution center or store, customers expect a seamless experience. Customers expect a seamless experience. Retailers fail to meet that challenge. In fact, JDA’s research (completed by PwC) indicates the challenge CEOs said would be most likely to impact them to a great extent (35 percent) was failing
Attending the JDA Forum event, I heard an unusual comment. The planning and allocation attendees made the comment that omni-channel does not impact their role. The concept of planning and allocating inventory has become more dynamic and difficult.