Webinar On-Demand: How Great Customer Experience Drives Customer Lifetime Value
PRESENTED BY PIVOTREE AND COMMERCETOOLS
Overall, a great online customer experience (CX) is essential for driving customer lifetime value (CLV) as it leads to increased customer satisfaction, retention, loyalty, and opportunities for upselling and cross-selling. Having a flexible technology ecosystem is imperative in meeting customer needs. .
In this webinar, the experts specifically cover several ways in which great CX can drive CLV.
- Increased customer satisfaction
- Improved customer retention
- Better customer loyalty
- Growing Value Per Customer
Nadina Guglielmetti
VP & GM, Marketing, The Vitamin Shoppe
Angela Gruszka
SVP of Digital Marketing & Ecommerce, AERIN
Dan Shim
Head of Product Marketing, commercetools
Sean Daley
Head of Experience Strategy, Pivotree
Jill Dvorak
Chief Content Officer, CommerceNext
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Pivotree
Pivotree is a leading global commerce and MDM services provider supporting clients from strategy, platform selection, deployment, and hosting through to ongoing support. Leading and innovative clients rely on Pivotree’s deep expertise to choose enterprise-proven solutions and design, build, and connect critical systems to run smoothly at defining moments in a commerce business. Pivotree serves as a trusted partner to over 170 market-leading brands and forward-thinking B2C and B2B companies, including many companies in the Fortune 1000.
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