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Pivotree and Coveo announce strategic partnership to deliver innovative commerce solutions to industry-leading clients

Nov 4, 2019

Pivotree and Coveo announce strategic partnership to deliver innovative commerce solutions to industry-leading clients

Coveo’s commerce offering combined with Pivotree’s end-to-end implementation services will generate a higher ROI based on more personalized customer experiences.

Pivotree is known as a high-growth digital transformation partner to leading brands, having built their reputation through enterprise-level end-to-end implementations of robust and award-winning commerce platforms, and their expertise in Master Data Management (MDM), a key ingredient in omnichannel commerce excellence.

Coveo is an AI solutions company, helping clients deliver effortless experiences that drive business results for some of the world’s most admired companies.

“As we continue to grow and anticipate market demand for more and more innovative technology across our market, seeking out and joining forces with the most forward-thinking software vendors is a top priority for our organization,” explained Anthony Young, Global Director Partnerships for Pivotree, “Coveo’s machine learning will allow our clients to grow, by offering more deeply personalized experiences across their digital engagements with customers, which is paramount in creating competitive advantage for today’s B2C and B2B businesses.”

Coveo, a Leader in Insight Engines, took to the Pivotree partnership to help them enter into relationships with Pivotree’s ever-expanding list of industry-leading clients. Coveo can integrate with any commerce platforms, and Pivotree’s continuous growth and renowned expertise as an SI with many of top-performing platforms made them a natural fit for the continued growth of both organizations’ strategies. With this synchronicity, the partnership is aiming to provide true value to clients, through tangible results across KPIs such as customer satisfaction, ROI, and industry disruption – creating an opportunity for pragmatic benefits across their organizations.

“Today’s organizations, whether B2C or B2B business models, are under immense competitive pressure and customer expectations. To survive and thrive, they must embrace AI and use it across multiple channels to provide an effortless, frictionless experience. Picking a continuously innovating technology and a partner with the know-how to use it is absolutely critical in the AI arms-race,” said Brian McGlynn, VP of Commerce at Coveo. “We are excited to work with an industry leader like Pivotree that understands client needs and can unlock value in customer data using Coveo.”

The two companies will have an onsite presence at B2B Online Miami 2019. Please contact us to connect with us at the event.

About Pivotree

Pivotree is a leading Global Commerce Services Provider. It is the only end-to-end vendor supporting clients from strategy, platform selection, deployment, and hosting through to ongoing support: a single expert resource to help companies succeed in an ever-changing digital commerce landscape. Pivotree solutions start with reliable, world-class Commerce and MDM platforms fitting a variety of client needs, situations, and budgets. Pivotree is a trusted partner to over 200 market-leading brands and forward-thinking B2C and B2B companies, including many Fortune 1000. With offices and customers in the Americas, EMEA, and APAC, Pivotree is widely recognized as a high-growth company and industry leader around the globe.

About Coveo

Coveo uses AI and intelligent search technologies to personalize millions of digital experiences for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions and machine learning to deliver relevant information and recommendations across every business interaction, making websites, commerce, contact centers, intranets and digital properties and apps effortless, content-rich and effective. Coveo is also embedded in many leading business applications from vendors including Salesforce, ServiceNow, Sitecore, Dynamics and more. Coveo partners with the world’s largest enterprise technology players and has more than 1,500 activations in mid-to-large sized global organizations across multiple industries.

Coveo is a trademark of Coveo Solutions, Inc.

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