By Chantal Schweizer Strong data is essential for a positive B2B customer experience. What does strong data mean? Adherence to the 4 C’s – complete, concise, clean, and correct. Failure in any of these areas leads to customer confusion and frustration, a trend...
Notes from the HDAD (Heavy Duty Aftermarket Dialogue) …. Panel Discussion By Sam Russo Fresh from Heavy-Duty Aftermarket Week (HDAW) 2024, held in Gaylord, Texas, January 22nd – 25th, the Pivotree pit crew in attendance is feeling the fuel in our veins when it...
With 40,000 attendees, 6,200 brands, and more than 1,000 other exhibitors, NRF 2024 – Retail’s Big Show took the industry by storm, and the dust has all but settled. Offering a glimpse into the future of retail and showcasing the latest trends, innovations, and...
In the dynamic retail landscape, seamless integration of online and in-store channels is paramount. If you’ve adopted a thriving omnichannel strategy, your retail establishment likely provides customers with both online and in-store purchasing options. But are...
Let’s face it. Returns are expensive. It is estimated that when a product is returned, a seller will touch it 11 times to process that return. The lost sale is just the beginning of a series of costs that mount up: labor and restocking, extra shipping and delivery...
by Robin Peterson With the rise of online shopping, navigating an eCommerce site has become intuitive for many of us. eCommerce hierarchies are a familiar part of this experience. If you are shopping for an artificial Christmas tree from a home improvement retailer,...
