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Pivotree and Fluent Commerce to Host Exclusive Webinar on Key Success Factors for Fast Retail Delivery

Feb 23, 2022

Experts in Supply Chain Share their Strategies for Order Management, Fulfillment and Delivery in 2022


TORONTO, February 23, 2022 – Pivotree Inc. (TSXV: PVT) (“Pivotree” or the “Company”), a leading provider of frictionless commerce solutions, invites business and IT leaders to attend an exclusive live webinar, 5 key success factors for fast retail delivery, presented by James Brochu VP Operations for Pivotree Supply Chain, Chad Hooker VP, Global Channel & Alliances at Fluent Commerce, and Susan Rush, Director of Content at SmartBrief.

The expert panel will share key success factors for fast retail delivery. They will also explore the importance of inventory accuracy and positioning, drop-ship vendors, the importance of SLAs, store fulfillment and staff engagement.

“Customers are very invested in the delivery of their items, so retailers’ systems need to work seamlessly to accurately deliver the right product to the right address,” said James Brochu, VP of Operations for Pivotree Supply Chain. “Our expertise in the supply chain and ability to offer integrated, end-to-end solutions to manage retailers’ digital platforms enable them to frictionlessly address volume during peak shopping periods and deliver their product on time.”

With the pandemic continuing to cause real-time supply chain disruption, Pivotree and its partners are playing a crucial role in guaranteeing retailers meet peak demands and deliver their products by supporting their digital transformation strategies and upgrading their systems to meet customers’ expectations.

“Distributed order management allows for accurate stock visibility before the buy button, a single, global view of inventory, fulfillment optimization, and much more,” said Chad Hooker, VP, Global Channel & Alliances at Fluent Commerce. “Retailers also need to proactively address continuing in the market for customers, such as buy online and pick up or return in-store (BOPIS or BORIS), curbside pickup, and the increased preference for the convenience of online shopping after the pandemic.”

Experts from Pivotree will explore the best practices to ensure a winning strategy for customer loyalty across all areas — Supply Chain, OMS, Customer Experience, and beyond. One common factor of success for retailers will be their ability to remove points of friction (internally and externally) and deliver true end-to-end frictionless commerce for their customers.

To attend or learn more:

  • What: 5 key success factors for fast retail delivery
  • Hosts: James Brochu, VP Operations at Pivotree, Chad Hooker VP, Global Channel & Alliances at Fluent Commerce, and Susan Rush, Director of Content at SmartBrief
  • When: Thursday, March 10, 2022, at 2:00 p.m. EST
  • Where: Learn more and register here


About Pivotree
Pivotree, a leader in frictionless commerce, designs, integrates and manages digital platforms in eCommerce, Data Management, and Supply Chain for over 250 major retailers and branded manufacturers globally. Pivotree provides a combination of application support and managed hosting with digital strategy and software implementation services. Headquartered in Toronto, Canada, with offices and customers in the Americas, EMEA, and APAC, Pivotree is widely recognized as a high-growth company and industry leader. For more information, visit


About Fluent Commerce
Fluent Commerce is a global software company focused on distributed order management for omnichannel retail. Fluent Order Management is a cloud-native, fully managed and highly flexible platform. It includes the essential components for unified, headless commerce: Distributed order management, in-store pick and pack, inventory and location management, customer service, fulfillment optimization and reporting. This enables retailers and brands to enhance all their customer touchpoints while increasing their profit on every order.

Fluent Commerce works with global and regional brands such as JD Sports, L’Oréal, GrandVision, Aldo, Ted Baker and Marks & Spencer. For more information visit

For further information, please contact:
Sarah Kirk-Douglas
Vice President of Marketing, Pivotree
[email protected]